Kimberly Flowers enjoys serving the community. Employed in the public sector, her paid employment involves managing investment in employment and training programs for vulnerable Albertans, strategic business planning, business analysis focused on performance measure statistics and measures. More recently she identifies as a professional volunteer serving as past President/founding member of the Head and Neck Cancer Support Society. Kimberly is an active community leader in Keswick on The River, managing the community’s social media, community event planner and volunteer coordinator. She volunteers at The Rock Soup Greenhouse because she recognizes that food security is of vital importance for vulnerable persons and is a step forward to their self-sufficiency.
Summary of Qualifications
- Professional employee with strong relationship building, networking and communication skills.
- Proven ability to effectively research, analyze and synthesize information for strategic application.
- Strong project management skills.
- Effective leadership of collaborative project teams.
- More than 17 years of business planning experience within the private and public sectors (Alberta Community and Social Services, Alberta Justice and Solicitor General).
- More than 11 years of experience delivering effective facilitation in academic and business environments.
- President of The Head and Neck Cancer Support Society
- Patient Advisory Team member (iRSM)
- Participant and patient mentor with Head and Neck Cancer Support Group (University of Alberta, ENT clinic)
- Patient participant in Alberta Head and Neck Cancer Priority Setting Partnership (Alberta Cancer Foundation, iRSM and Alberta Innovates – Health Solutions)
- Patient partner on See Me, Hear Me, Heal Me research project (University of Alberta, Faculty of Dentistry)
- Patient participant in Glossectomy Spoon research study (iRSM)
- Patient participant in mobile Swallowing Therapy research study (iRSM)
Senior Analyst – Performance Measures
November 2013 – October 2014; Alberta Justice and Solicitor General
- Lead an integrated and aligned approach to performance measure development for the Ministry including the annual performance measure audit by The Office of the Auditor General.
- Aligned performance measure development, processes and data with Operational, Business Plan, Annual Report, Government of Alberta (GOA) Strategic Plan, GOA Measuring Up and Committee of Supply reporting requirements.
- Collaborated with the Results Based Budgeting (RBB) Team to align Ministry performance measures with RBB priorities.
- Facilitated performance measure development discussions with division leads and representatives.
- Co-facilitated performance measure development discussions with cross-ministry representatives to align related performance measures and outcomes under the RBB “Protecting Albertans” line of business.
- Branch representative on cross-ministry committees and councils such as the Results Based Budgeting working group, Government of Alberta Statistic Council, GOA Performance Measures Task Team.
- Conducted environmental scanning for performance measure best practices to recommend changes to performance measure development within the Ministry.
- Lead ministry-wide stakeholder consultation and questionnaire development of the annual Justice and Solicitor General Public Opinion Survey.
- Provided cover-off for unit manager along with the business planning and reporting analysts.
February – November 2013; Alberta Human Services
- Planned, coordinated and reported on outcome results and performance measures of Alberta Works employment and training programs.
- Coordinated operational plan quarterly and ad-hoc reporting.
- Researched, developed and delivered employment and training/labour market environmental scan presentations.
- Planned, coordinated and maintained public and internal information tools that provided details about available employment and training programs; led to an increase in website visitation from 1,400 to 14,000 year over year.
- Evaluated business practices to ensure alignment with business process plans, which included a stakeholder survey utilizing Opinio software.
Contract Services Coordinator
April 2008 – February 2013; Alberta Human Services
- Effectively negotiated and managed a contracted services portfolio of $13 million.
- Collaborated with key community and Ministerial stakeholders to design and implement effective employment and training programs for Albertans, including vulnerable and under-represented groups.
- Developed and managed procurement process for business services and client programs including Request for Proposals, Request for Qualifications, and Request for Information.
- Interpreted and applied financial and program policy and legislation to projects.
- Collaborated with policy division on Transition to Employment Services and Workplace Training program to revise program delivery. This resulted in a decrease in the application turn-around time from three weeks to five days.
- Coordinated and drafted Ministerial Action Requests (AR’s) of a sensitive nature under strict deadlines of fewer than 48 hours.
- Facilitated training sessions for Human Services staff and community stakeholders on client reporting software (Mobius).
2007 University of Lethbridge
- Bachelor of Management (With Distinction)
- International Management Major, Marketing Minor
2004 Northern Alberta Institute of Technology (NAIT)
- Marketing Diploma (Honours)